Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the relationship between you ("Client", "you") and ORRJO ("we", "our", "us"), a B2B growth agency based in Glasgow, Scotland. By engaging our services or using our website at orrjo.com, you agree to be bound by these Terms.

Please read these Terms carefully before engaging our services. If you do not agree with any part of these Terms, please do not use our services.

2. Services

ORRJO provides B2B growth services including, but not limited to:

• Creative studio services (brand strategy, design, and content production)
• Demand generation (multi-channel campaigns, paid media, and content marketing)
• Lead generation (outbound prospecting, appointment setting, and pipeline development)

The specific scope, deliverables, timelines, and fees for each engagement will be detailed in a separate Statement of Work (SOW) or proposal agreed upon by both parties prior to the commencement of work.

3. Engagement Terms

All engagements are subject to the following conditions:

• Work commences only upon mutual agreement of a Statement of Work or signed proposal
• The Client agrees to provide timely access to necessary information, materials, and approvals required for the delivery of services
• Delays caused by the Client's failure to provide required materials or approvals may result in adjusted timelines and additional charges
• ORRJO reserves the right to decline or discontinue any engagement at our discretion

Both parties agree to act in good faith and maintain open communication throughout the engagement.

4. Payment Terms

• All fees are as specified in the agreed Statement of Work or proposal
• Unless otherwise agreed, invoices are payable within 14 days of the invoice date
• For retainer-based engagements, fees are invoiced monthly in advance
• For project-based work, a deposit of 50% is required before work commences, with the remaining balance due upon completion
• All fees are quoted exclusive of VAT, which will be added where applicable
• Late payments may incur interest at the rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

5. Intellectual Property

Unless otherwise specified in the Statement of Work:

• All intellectual property rights in deliverables created by ORRJO for the Client shall transfer to the Client upon full payment of all associated fees
• ORRJO retains the right to use anonymised case studies and portfolio examples of work completed for the Client, unless otherwise agreed in writing
• Any pre-existing intellectual property, tools, frameworks, or methodologies used by ORRJO in the delivery of services remain the property of ORRJO
• The Client warrants that any materials provided to ORRJO for use in the delivery of services do not infringe upon any third-party intellectual property rights

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information shared during the engagement. This includes, but is not limited to:

• Business strategies, plans, and financial information
• Client lists, prospect data, and campaign performance data
• Pricing, proposals, and internal processes
• Any information marked or reasonably understood to be confidential

Confidentiality obligations survive the termination of the engagement for a period of two years, except where disclosure is required by law.

7. Limitation of Liability

To the fullest extent permitted by law:

• ORRJO's total liability for any claim arising out of or relating to these Terms or the services provided shall not exceed the total fees paid by the Client to ORRJO in the six months preceding the claim
• ORRJO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities
• ORRJO does not guarantee specific outcomes, including but not limited to a specific number of leads, meetings, or revenue generated, unless explicitly stated in the Statement of Work
• ORRJO shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control (force majeure)

8. Termination

• Either party may terminate a retainer engagement by providing 30 days' written notice
• Either party may terminate immediately if the other party commits a material breach of these Terms and fails to remedy such breach within 14 days of receiving written notice
• Upon termination, the Client shall pay for all work completed up to the date of termination, including any work in progress
• Any provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to confidentiality, intellectual property, and limitation of liability

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

10. Contact

If you have any questions about these Terms of Service, please contact us:

ORRJO
Glasgow, Scotland
Email: hello@orrjo.com