Head of Operations

Cara Doran

Head of Operations at ORRJO. Runs day-to-day delivery across client accounts.

London, United Kingdom

Cara heads up operations at ORRJO. She owns the day-to-day quality of every client engagement: the cadence of reviews, the consistency of deliverables, and the standards by which the team operates.

Her background is in client-side operations across B2B services. The bar she holds the team to is the bar she had when buying agency work herself — high enough that ORRJO clients consistently report the experience matching the pitch.

Cara writes about operational quality in agency work: what good account management looks like, how reporting gets done well, why most agency client experiences feel disconnected and how to fix that.

Areas of expertise

Client operationsAccount deliveryGTM workflow designReporting systemsQuality assurance

Want to talk to Cara or the team?

Thirty minutes. We will pressure test your numbers, not pitch.

Book a strategy call →