Head of Client Success

Clare Verrills

Heads up client success at ORRJO. Owns the strategic relationship layer with every client.

London, United Kingdom

Clare leads client success at ORRJO. She is the strategic counterpart to every client engagement: quarterly business reviews, annual planning, the conversations about whether the programme is producing the right shape of pipeline rather than just any pipeline.

Her view: agency relationships fail when the only conversation is operational. Strategic reviews matter — what the data says about the next 12 months, what is working that should be doubled down on, what is not working that should be killed. Clare runs that layer for every ORRJO client.

She writes about the strategic realities of running a B2B agency relationship from the client side: what good QBRs look like, how to spot a programme that is drifting, when to push back on an agency and when to trust them.

Areas of expertise

Client strategyB2B account managementStrategic reviewsProgramme optimisationCustomer retention

Want to talk to Clare or the team?

Thirty minutes. We will pressure test your numbers, not pitch.

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